No — certain models from Tork-US are designed to meet U.S. street-legal requirements (speed limits, motor power restrictions, lighting, etc.), but at this time are not street legal. Always check your state and local regulations before riding on public roads.
Charging times vary by model. Most standard Tork-US models take approximately 3 to 4 hours for a full charge using the supplied charger. (Fast charging options may reduce this time.)
Tork-US provides a standard 1-year Conditional warranty covering critical components such as the motor, battery and controller. (Please refer to the full warranty policy for exclusions.)
Tork-US bikes are designed to handle light rain and puddle crossings. However, they are not meant for full submersion in water or heavy downpours — we recommend drying the bike after wet rides and avoiding high pressure water jets.
Spare parts and accessories can be purchased directly through the Tork-US website or via authorized dealers. If you need help identifying the correct part, contact Tork-US customer support for assistance.
Regular maintenance helps ensure longevity: check tire pressure, inspect brakes and chains, charge the battery properly, rinse off mud or grit after rides, and follow the schedule in the owner’s manual for service intervals. If you ride in wet/muddy conditions, pay special attention to drivetrain and electrical connections.
If you encounter an issue, Contact your local dealer with your order number, model, and description of the problem. They will guide you through troubleshooting, warranty claim or repair options. Be sure to keep your proof of purchase and avoid modifications which might void warranty coverage.
Tork-US may ship from our U.S. warehouse or from a local dealer to ensure a faster delivery within the U.S. Typical delivery time is 7-14 business days for domestic orders. International delivery times may vary based on destination and shipping method —contact support for details.
no — once you receive your Tork-US bike, your warranty period is now active. No need to do anything further. Please be sure to keep proof of purchase to ensure eligibility for after-sales support.
Yes — purchasing from an authorized Tork US dealer ensures that your bike and parts are genuine, protected under warranty, and that you have access to proper technical support. Using non-genuine parts may void your warranty or reduce performance.