Privacy Policy
Tork operates this store and website (https://tork-us.com/), including all related information, content, features, tools, products, and services, in order to provide you (the customer) with a curated shopping experience (the “Services”). Tork is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy and how we collect, use, and disclose your information as described
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, as that information cannot reasonably be used to identify you or be linked to you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from that information:
- Contact information, including your name, address, billing address, shipping address, phone number, and email address.
- Financial information, including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment details.
- Account information, including your username, password, security questions, preferences, and settings.
- Transaction information, including items you view, add to cart, add to a wishlist, purchase, return, exchange, or cancel, and your past transaction history.
- Communications with us, including information you provide when you contact us, for example when you submit a customer support inquiry.
- Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information, including information about how you interact with the Services, including how and when you interact with or browse the Services.
Sources of Personal Information
We may collect personal information from the following sources:
- Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide personal information to us;
- Automatically through the Services, including information collected through your device when you use our products or Services or visit our website, and through cookies and similar technologies;
- Service providers, including when we engage vendors to enable certain technologies and they collect or process personal information on our behalf; and
- Partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or use the Services, we may use your personal information for the following purposes:
- To provide, customize, and improve the Services. We use personal information to provide the Services to you, including to perform our contract with you, process your payments, fulfill your orders, remember your preferences and items of interest, send you account-related notifications, process purchases, returns, exchanges, or other transactions, create, maintain, and manage your account, arrange shipping, assist with returns and exchanges, allow you to post reviews, and create a personalized shopping experience (for example, recommending products related to your purchases). This may include using personal information to better tailor and improve the Services.
- Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, text message, or mail, and to show you online ads for products or services on the Services or other websites, including ads based on items you previously purchased or added to your cart and other activity on the Services.
- Security and fraud prevention. We use personal information to verify your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding potential fraud or illegal, unsafe, or malicious activity, protect public safety, and secure our Services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We strongly recommend that you do not share your username, password, or other access information with anyone.
- To communicate with you. We use personal information to provide customer support, respond to you, provide efficient service, and maintain our business relationship with you.
- Legal reasons. We use personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies; to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings; and to enforce or investigate potential violations of our terms or policies.
Our Relationship with Shopify
The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit through the Services will be transmitted to and shared with Shopify and may be shared with third parties that may be located in countries outside of where you live, in order to provide and improve the Services. In addition, to help us protect, grow, and improve our business, we use certain enhanced Shopify features that integrate data obtained from your interactions with our store, other merchants, and Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, other merchants, and Shopify. In those cases, Shopify is responsible for processing your personal information, including responding to your requests to exercise rights regarding your personal information for the purposes described above. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights through the Shopify Privacy Portal (link provided by Shopify).
Third-Party Websites and Links
The Services may provide links to websites or online platforms operated by third parties. If you follow a link to a site not affiliated with or controlled by us, you should review its privacy and security policies and other terms and conditions. We are not responsible for the privacy or security of those sites, including the accuracy, completeness, or reliability of information found on those sites. Information you provide in public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms, without limitation as to its use by us or by those third parties. Our inclusion of such links does not, by itself, imply any endorsement of the content on those platforms or of their owners or operators, unless the Services state otherwise.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from children in your jurisdiction. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the information below to request deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) personal information of individuals under 16 years of age.
Information Security and Retention
No security measures are perfect, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to send us sensitive or confidential information.
We retain your personal information for as long as necessary for various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances. In some cases, we may deny your request as permitted by law.
- Right to access / know. You may have the right to request access to personal information we maintain about you.
- Right to delete. You may have the right to request that we delete personal information we maintain about you.
- Right to correct. You may have the right to request that we correct inaccurate personal information we maintain about you.
- Right to data portability. In some circumstances, you may have the right to receive a copy of your personal information and request that we transfer it to a third party, subject to certain exceptions.
- Right to opt out of sale/sharing for targeted advertising. Depending on where you live, you may have the right to opt out of the sale or sharing of your personal information, or to opt out of processing for “targeted advertising” as defined by applicable privacy laws. You may exercise opt-out rights where indicated. Please note that if you visit our website with the Global Privacy Control (GPC) opt-out preference signal enabled, we will treat this as an opt-out request for the device and browser you use to visit the website, depending on your location. If we are able to associate the device sending the signal with a Shopify account, we will apply the opt-out request to the account as well. For more information about GPC, visit https://globalprivacycontrol.org/. Other than GPC, we do not recognize “Do Not Track” signals.
- Managing communication preferences. We may send you promotional emails. You can unsubscribe at any time using the unsubscribe link in those emails. If you opt out, we may still send you non-promotional emails, such as messages about your account or orders.
If you live in the United Kingdom or the European Economic Area and applicable law provides, you may also have the right to:
- Object to processing and restrict processing. You may have the right to ask us to stop or limit processing of your personal information for certain purposes.
- Withdraw consent. If we rely on your consent to process your personal information, you may withdraw your consent. Withdrawing consent does not affect the lawfulness of processing based on consent before it was withdrawn.
You may exercise these rights where indicated in the Services or by contacting us using the contact information below. To learn more about how Shopify uses your personal information and any rights you may have (including rights relating to data processed by Shopify), visit https://privacy.shopify.com/en.
We will not discriminate against you for exercising any of your rights. Where permitted or required by applicable law, we may need to verify your identity before processing your request. Where permitted by law, you may designate an authorized agent to submit requests on your behalf. Before accepting such a request, we may require proof that you authorized the agent to act for you, and we may need you to verify your identity directly. We will respond to your request in a timely manner as required by applicable law.
Complaints
If you have concerns about how we process your personal information, please contact us using the contact information below. Depending on where you live, you may have the right to appeal our decision or to file a complaint with your local data protection authority. For the European Economic Area (EEA), you can find a list of data protection supervisory authorities here.
International Transfers
We may transfer, store, and process your personal information outside the country where you live.
If we transfer your personal information outside of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant UK authority (as applicable), unless the data is transferred to a country determined to provide an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last Updated” date, and provide notice as required by applicable law.
Contact
If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us:
Email: marketing@arctora.com
Website: https://tork-us.com/
Address: 5556 Edison Avenue, Chino, CA 91710, USA
Where required by applicable data protection law, we are the controller of your personal information.