A) Standard in-stock parts (returnable)

Examples: handlebars/grips, foot pegs, handguards, sprockets (uninstalled), levers (uninstalled), brackets, cosmetic parts, etc. (as listed on the product page).

To qualify:

• Request a return within 30 days of delivery
• Item must be unused and uninstalled
• Must be in resellable condition (no scratches, tool marks, dents, adhesive residue, oil/grease, dirt, or wear)
• Include original packaging, labels, instructions, hardware, and any free gifts that came with the order

Important: “Test fitting” counts as installation if it leaves marks (tool marks, bolt-head wear, clamp lines, stretched tabs, etc.). Items with installation/use signs typically won’t be accepted.

B) Electrical / electronic items (more restrictions)

Examples: controllers, displays, switches, wiring harnesses, lights, battery-related items, etc. (as listed).

• For damage/missing/wrong item claims, unboxing video + photos are required.
• If an item has been wired, powered on, programmed, or installed, it may only qualify for replacement/repair after inspection (not a full return), depending on the situation.

C) Consumables / wear items (generally non-returnable once opened)

Examples: brake pads, tires/tubes, chains, fluids/sealants, decals, etc. (as listed).

• If opened/used, these are typically not returnable.
• If there’s a verified defect or shipping damage, contact us within the timeframes below.

D) Custom / special-order items (generally non-returnable)

Examples: custom colors, custom specs, made-to-order or special-order products.

• Not returnable unless there’s a manufacturing defect, wrong item shipped, or shipping damage.